Front Desk Agent

Job Summary

The Front Office Receptionist is responsible for delivering professional, friendly, and efficient guest services, ensuring a smooth check-in and check-out experience while maintaining high customer service standards throughout the guest’s stay.

Key Responsibilities

• Perform guest check-in and check-out procedures accurately, efficiently, and courteously.
• Welcome and assist guests in a friendly and professional manner; handle guest requests throughout their stay.
• Provide attentive service to VIP guests and corporate clients, ensuring personalized care.
• Ensure all guest registration information (room type, room rate, guest details) is accurate and updated in the system.
• Handle telephone calls in accordance with hotel standards and etiquette.
• Record and assist in resolving guest complaints or concerns, escalating to the Front Office Manager when necessary.
• Maintain a clean, organized, and professional front desk and working area.
• Stay alert to unusual or emergency situations and report immediately to the relevant authority.
• Protect hotel property and maintain effective coordination with other departments.

Requirements

• Good spoken English
• Proficient in using computers for work
• Candidates with relevant experience are preferred..

Benefits

+ 05 working days | 02 days off per week.

+ Meal allowance & Uniform provided by the hotel

+ 02 months probation with 100% salary

+ Service surcharge | Social insurance | Suncare health insurance

+ Training course at the hotel according to hotel regulations

+ Salary: Discussed during interview

+ Visiting regime for relatives of internal tourist areas of the Group.

Other regimes: Discussed during interview

Salary: Negotiable